Publications
Article (1)
Academic (1)
-
Chun, L., Lembregts, C., & Van den Bergh, B. (2024). Mind over minutes: The effect of task duration consideration on task delay. Journal of Consumer Psychology, 34(3), 502-509. https://doi.org/10.1002/jcpy.1390
Featured on RSM Discovery
How to discourage online customers from ‘putting it off’
Friday, 5 April 2024
Customers often repeatedly delay getting on with doing quick online tasks like booking appointments, placing orders, or submitting reviews and feedback.
