Deze website maakt gebruik van functionele cookies waaronder analytische cookies.
De hiermee verkregen statistische gegevens zijn door ons niet herleidbaar naar individuele gebruikers.
Aanvullend kunt u marketing cookies accepteren of weigeren.
Weigert u deze aanvullende cookies of maakt u geen keuze, dan worden alleen functionele cookies geplaatst.
Zie voor meer informatie onze cookie policy.
Review of "Human centered design as a tool for service organisations to provide and serve customers better," dissertation by Eveline Hogenes
Review of "Human centered design as a tool for service organisations to provide and serve customers better," dissertation by Eveline Hogenes
In her dissertation, "Human centered design as a tool for service organisations to improve performance and serve customers better," Eveline Hogenes combines ergonomics with business strategy. She demonstrates that businesses in the service sector can gain a competitive advantage by harmonising their strategy with their most important production asset: the employee.