Rotterdam school of Management, Erasmus University compact logo

A recent study by Pieter Desmet shows that there are better, cheaper ways to resolve conflicts between companies and customers than financial compensation. Humberto Tan interviews Pieter Desmet in this radio fragment.

Participants
  • Pieter
    Role: PhD Candidate
    Reference type: Featured
  • Tan, H.
    Role: General
    Reference type: Journalist
Media Outlets
  • BNR Nieuwsradio (Unknown)