This article reports on the outcome of a recent study by David De Cremer, Chris Reinders Folmer and Madan Pillutla (London Business School). The main conclusion of their research finds that we tend to overestimate the healing power of an apology.
This article reports on the outcome of a recent study by David De Cremer, Chris Reinders Folmer and Madan Pillutla (London Business School). The main conclusion of their research finds that we tend to overestimate the healing power of an apology.
Participants
David
Role: Faculty
Reference type: Referenced
Chris
Role: Faculty
Reference type: Referenced
Media Outlets
FT.com (Unknown)
RSM uses cookies to measure website statistics, enable social media sharing and for marketing purposes.
By clicking accept cookies or by continuing to use this website, you are giving consent for us to set cookies when visiting this website.
See our cookie policy for more information about cookies and how to adjust your cookie settings.