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A recent study by Pieter Desmet shows that there are better, cheaper ways to resolve conflicts between companies and customers than financial compensation. Humberto Tan interviews Pieter Desmet in this radio fragment.
A recent study by Pieter Desmet shows that there are better, cheaper ways to resolve conflicts between companies and customers than financial compensation. Humberto Tan interviews Pieter Desmet in this radio fragment.
Participants
Pieter
Role: PhD Candidate
Reference type: Featured