'Pivot’ has become widely adopted as a way to describe how business – and business schools – rapidly adopted digital platforms and technologies to keep working during the hard lockdown and now during what seems to be a prolonged period of social distancing and further potential lockdowns.
Professor Nicola Kleyn, former GIBS Dean and now Dean of executive education at the RSM, makes the point that dynamic capabilities lay at the heart of the organisation’s capacity to respond successfully to a situation which was changing in unexpected ways.