When communicating – online and in person – three elements can be used to express a message: verbal content, body language, and the voice. When these elements are not congruent, people often believe the body language and the voice. The means that non-verbal elements are particularly important for communicating feelings and attitudes and in engaging others. These aspects are vital in order to be an effective leader.
Professor Steffen Giessner from the RSM Erasmus University co-authored 'Leading with presence: fundamental tools and insights for impactful, engaging leadership' with Milly Obdeijn and Antonie Knoppers, who teach in RSM’s two-day The Power of Presence course.