Continuous quality improvement officer (0.8 – 1.0 fte)

As our continuous quality improvement officer at Rotterdam School of Management, Erasmus University, (RSM), it’s your ongoing task and responsibility to the organisation to spearhead continuous improvement initiatives in our educational processes.

You closely collaborate with your colleagues who coordinate and manage RSM’s quality assurance and accreditation policies and processes, and you report to the executive director quality and innovation. 

Your tasks for this job include, but are not limited to, the following:

• Develop continuous improvement plans: conduct needs assessments and gap analyses to identify areas of improvement; develop initiatives in consultation with executive director quality and innovation; ensure alignment of improvement plans and RSM educational strategy. 
• Contribute to the facilitation of the implementation of the formulated policy within the institution and/or parts thereof. 
• Manage continuous improvement initiatives: lead the development and execution of continuous improvement initiatives in collaboration with stakeholders from various functions and teams; design and analyse performance metrics to assess the effectiveness of initiatives; and regularly update senior management and other stakeholders on the progress of the initiatives, performance metrics and any other updates. 
• Promote a culture of continuous improvement: advocate for a culture that embraces continuous improvement and quality excellence; develop and deliver training workshops to ensure faculty and staff are equipped with the necessary knowledge and skills to integrate continuous improvement initiatives; and provide ongoing support to ensure successful adoption of new improvement practices. 
• Ad-hoc: provide support to other quality assurance and accreditation colleagues during their peak season; and contribute to the facilitation of the implementation of formulated policies within RSM.  

Your challenges include: 

• Close collaboration with busy senior academic and non-academic colleagues and communicating with these colleagues in a professional and timely manner.
  This is where your ability to enforce tight, non-negotiable timelines in a sensitive and appropriate yet effective manner comes into play. 
• Effective management and prioritisation of tasks with minimal supervision.  

You are initiative-driven and thrives on challenges. Your keen systems thinking approach ensures that no detail is too small, yet you never lose sight of the overarching goals. Your exceptional stakeholder management and project management skills empower you to lead

complex initiatives to fruition. As an active networker and collaborator, you maneuver through sensitive political landscapes to achieve objectives.

We are looking for a candidate with:

• a degree at least at master level
• strong knowledge of accreditation and quality assurance issues in higher education, previous experience with assurance of learning is a plus
• excellent written and oral communication skills, with the ability to convey complex information clearly and concisely
• proficiency in English (CEFR level C1) and Dutch (CEFR level B2/C1)

We offer you an internationally oriented and varied job in an enthusiastic team, with excellent working conditions in accordance with the Collective Labour Agreement for Dutch Universities (CAO-NU).

The preferred start date of this position is 01-NOV-2024 and you will be based at Rotterdam School of Management, Erasmus University (RSM). This position is for 0.8 fte - 1 fte. The salary is dependent on your experience and knowledge and ranges from a minimum of € 3,502 to a maximum of € 4,812 gross per month Scale 9 on a fulltime basis (38 hours), in accordance with the CAO-NU. The contract is entered into for the duration of 12 months and can be converted into a permanent contract if performance is good and the organizational circumstances remain unchanged.

Read below to see what else we have on offer for you!

• Everything you need for a good work-life balance: the option to work from home in consultation with your manager, 41 days of paid leave with a 40 hour contract, 8% holiday pay and an 8.3% end-of-year bonus, and a significant discount on a subscription for our on-campus sports centre!
• Sustainable, inclusive and diverse work environment with an open culture, where you can be yourself and we pay attention to each other and to the world around us. Make the most of our bicycle budget, or join networks such as Young@EUR, FAME or QuEUR.
• Time and space for your development in the broadest sense: development days and a personal career budget and free access to our university library.
• Good pension with ABP that EUR contributes 2/3rds towards, discounts on various collective insurances with Zilveren Kruis Achmea, Loyalis, and Allianz, and compensation for travel, working from home and home internet use.
• Are you currently combining your job with parenthood, or do you want to do so in the future? EUR offers partially paid parental leave and fully paid additional birth leave for partners, and our campus features a daycare (daycare not paid for by EUR).
• Moving to the Netherlands for your job with EUR? Then you may be eligible for the 30%-ruling if you meet the requirements of the Belastingdienst (Dutch tax agency), and with our Dual Career Programme we will also help your partner find the right job for them.

Erasmus University Rotterdam (EUR) is an internationally oriented university with a strong social orientation in its education and research, as expressed in our mission ‘Creating positive societal impact’. EUR is home to 4.100 academics and professionals and almost 33.000 students from more than 140 countries. Everything we do, we do under the credo The Erasmian Way – Making Minds Matter. We’re global citizens, connecting, entrepreneurial, open-minded, and socially involved. These Erasmian Values function as our internal compass and create EUR’s distinctive and recognizable profile. From these values, with a broad perspective and with an eye for diversity, different backgrounds and opinions, our employees work closely together to solve societal challenges from the dynamic and cosmopolitan city of Rotterdam. Thanks to the high quality and positive societal impact of our research and education, EUR can compete with the top European universities. www.eur.nl.

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.

www.rsm.nl

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities.

Are you interested in this vacancy or do you have questions about it? Please contact Anna de Waard-Leung at leung2@rsm.nl. 

You can use the Apply button to apply for this vacancy before Monday 16th of September 2024. Be sure to include your recent CV and a motivation letter.