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Technology and Operations Management

The Technology and Operations Management department (TOM) combines scientific ambition and rigour with practical relevance. The focus of our research and education is to understand and improve the design, manufacturing, and distribution of products and services in a digitizing world. Our engaged scholars develop scientific knowledge and prepare students, academics, and business people to be critical, creative, caring and collaborative thinkers and practitioners. 

“The people at the Technology and Operations Management (TOM) department are inspired to contribute with their academic work to a force for positive change. We do so by creating and disseminating knowledge on technology operations management with an emphasis on the management of supply chains, information systems (including business data analytics and AI), and innovation. For this purpose, we collaborate with external stakeholders and educate our students to become the next generation specialists and leaders in these fields to make a difference."

Prof. Rob Zuidwijk, Department Chair

PhD Vacancies available in this department

Find out more

We research and teach in three critical business transformations:

  • business information management (BIM) with a focus on digital transformation
  • innovation management (IM) with a focus on business model transformation
  • supply chain management (SCM) with a focus on on the economical and sustainable transformation of processes, materials and information.
Business information management
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Innovation management
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Supply chain management
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Contact us

Department Technology and Operations Management is located in Mandeville (T) building on Woudestein campus, Erasmus University Rotterdam. You can find the campus map here.

Visiting Address

Rotterdam School of Management, Erasmus University
Department of Technology & Operations Management.
Mandeville (T) Building, Room 09-12
Burgemeester Oudlaan 50
3062 PA Rotterdam
The Netherlands

Postal Address

P.O. Box 1738
3000 DR Rotterdam
The Netherlands

PhD vacancy for MODES (Market Organization of the Dutch Energy System) project

In collaboration with the Dutch energy grid operator Stedin, our team focuses on establishing a robust data layer within the evolving energy ecosystem. Our research explores how current trends in data collection, storage, and sharing can effectively respond to the growing needs of energy digitalisation. 

The project’s main data-focused goal is to design and implement a data layer within the energy ecosystem that enhances digitalisation, optimises data sharing, and aligns with evolving market and regulatory needs. Data is essential to realising a flexible and resilient energy market, particularly as the transition increases demand for real-time insights and adaptive management. 

This project will be supervised by Dr Yashar Ghiassi-Farrokhfal and Dr Sameer Mehta.

Full vacancy details

About our research

Publications Research Faculty Events Awards Affiliated centers
Publications
2025
  • Beretta, M., Deichmann, D., Frederiksen, L., & Stam, D. (2025). Do you see what I see? How expertise and a decision-maker role influence the recognition and selection of novel ideas. Research Policy, 54(1), 1-14. Article 105139. https://doi.org/10.1016/j.respol.2024.105139
  • Rathee, C., Malik, S., & Salandra, R. (2025). Timing, modifications, and tenor of firms' mandatory R&D disclosures: The role of competition. Research Policy, 54(1), Article 105112. Advance online publication. https://doi.org/10.1016/j.respol.2024.105112
2024
  • de Koster, R., & Roy, D. (2024). Research: Warehouse and Logistics Automation Works Better with Human Partners. Web publication/site, Harvard Business Review. https://hbr.org/2024/06/research-warehouse-and-logistics-automation-works-better-with-human-partners
  • Langeveld, S., Toth, A., & Laurelii, F., (2024). No Heat Goes to Waste: Redefining Blockheating's Technological Strategy, 13 p. https://casecent.re/p/201576
  • Ozdemir, D. Y., Singh, H., & Sarkar, S. (2024). The Moderating Role of Review Dissimilarity on the Relationship between Credibility and Helpfulness.
  • Ozdemir, D. Y., Ayvaci, M., & Zentner, A. (2024). What People Think of Machines as Doctors: Unveiling the Value of Gen-AI for e-Health.
  • Agatz, N., & Fleischmann, M. (2024). Demand Management for Sustainable Supply Chain Operations. Springer Cham. https://doi.org/10.1007/978-3-031-45565-0
  • Mulder, F. (2024). New forms of leadership: Leading in the plural and plural leadership. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Kanellopoulos, I. (2024). Navigating platform challneges: Three studies on blockchain-based platform competition, platform subsidies for non-fungible token creation, and ghosting in the dating market. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Goldsby, C. (2024). Demystifying digital governance: Exploring the mechanisms and trade-offs of blockchains for organizations. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • el Osrouti, F. (2024). Norms versus organizational practices: Essays in the context of innovation, standardization, and religion. [Doctoral Thesis, Erasmus University Rotterdam]. Erasmus University Rotterdam (EUR).
  • Kucukyilmaz, T., & Akin, T. (2024). A Feature-based Approach on Automatic Stopword Detection. In K. Arai (Ed.), Intelligent Systems and Applications (pp. 51-67). Springer Cham. https://doi.org/10.1007/978-3-031-47718-8_4
  • Goel, S. S., Goel, A., Kumar, M., & Sharma, S. (2024). Internet of Things in the Global Impacts of COVID-19: A Systematic Study. In Convergence of Cloud with AI for Big Data Analytics: Foundations and Innovation (pp. 177-203). Wiley. https://doi.org/10.1002/9781119905233.ch9
  • Fragapane, G., de Koster, R., & Sgarbossa, F. (2024). Autonomous Mobile Robots for Material Handling in Intralogistics. In R. Manzini, & R. Accorsi (Eds.), Warehousing and Material Handling Systems for the Digital Industry: The New Challenges for the Digital Circular Economy (pp. 251-274). Springer Nature. https://doi.org/10.1007/978-3-031-50273-6_10
  • Agatz, N., & Fleischmann, M. (2024). Demand Management for Sustainable Supply Chain Operations. In Sustainable Supply Chains : A Research-Based Textbook on Operations and Strategy (Second Edition ed., pp. 241-259). Springer Cham. https://doi.org/10.1007/978-3-031-45565-0_10
  • De Lombaert, T., Braekers, K., De Koster, R., & Ramaekers, K. (2024). What makes order picking so physically demanding?-Ergonomic evidence from a large-scale lab experiment using subjective metrics. IFAC-PapersOnLine, 58(19), 181-186. https://doi.org/10.1016/j.ifacol.2024.09.139
  • Akkermans, H., van der Valk, W., Van Wassenhove, L. N., & Wynstra, F. (2024). All along the asset life cycle: Research opportunities for operations and supply chain management. Journal of Operations Management, 70(6), 864-874. Advance online publication. https://doi.org/10.1002/joom.1326
  • Zofio, J. L., Aparicio, J., Barbero, J., & Zabala-Iturriagagoitia, J. M. (2024). Benchmarking performance through efficiency analysis trees: Improvement strategies for colombian higher education institutions. Socio-Economic Planning Sciences, 92, Article 101845. https://doi.org/10.1016/j.seps.2024.101845
  • Wasesa, M., Rizaldi, A., Stam, A., Zuidwijk, R., & Heck, E. V. (2024). Advancing Smart Sustainable Seaports: Auction-based Truck Appointment System for Automated Container Terminal. IEEE Access, 12, 116384-116397. https://doi.org/10.1109/ACCESS.2024.3445711
  • Vlachopoulos, D., & Makri, A. (2024). A systematic literature review on authentic assessment in higher education: Best practices for the development of 21st century skills, and policy considerations. Studies in Educational Evaluation, 83, Article 101425. https://doi.org/10.1016/j.stueduc.2024.101425
  • Visser, T. R., Agatz, N., & Spliet, R. (2024). Managing Concurrent Interactions in Online Time Slot Booking Systems for Attended Home Delivery. Transportation Science, 58(5), 1056-1075. https://doi.org/10.1287/trsc.2022.0445
  • Veenstra, A., & de Waal, A. (2024). The impact of container call size evidence from simulation modelling. Maritime Transport Research, 6, Article 100109. https://doi.org/10.1016/j.martra.2024.100109
  • van Rijn, L., de Vries, H., & Van Wassenhove, L. N. (2024). Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making. Manufacturing and Service Operations Management. Advance online publication. https://doi.org/10.1287/msom.2021.0437
  • van der Hagen, L., Agatz, N., Spliet, R., Visser, T. R., & Kok, A. L. (2024). Machine Learning-Based Feasibility Checks for Dynamic Time Slot Management. Transportation Science, 58(1), 94-109. https://doi.org/10.1287/trsc.2022.1183
  • van den Berg, P. L., Henderson, S. G., Jagtenberg, C. J., & Li, H. (2024). Modeling the Impact of Community First Responders. Management Science. https://doi.org/10.1287/mnsc.2022.04024
  • van de Klundert, J., Cominetti, R., Liu, Y., & Kong, Q. (2024). The interdependence between hospital choice and waiting time — with a case study in urban China. Journal of Choice Modelling, 52, Article 100509. https://doi.org/10.1016/j.jocm.2024.100509
  • van Balen, T., & Tarakci, M. (2024). For Start-Ups Seeking Talent, a Lofty Purpose Can Backfire. Harvard Business Review, 2024(2024). https://hbr.org/2024/03/for-start-ups-seeking-talent-a-lofty-purpose-can-backfire
  • van Balen, T., & Tarakci, M. (2024). Recruiting Talent through Entrepreneurs’ Social Vision Communication. Organization Science, 35(1), 326-345. https://doi.org/10.1287/orsc.2023.1671
  • Vafainia, S., Rooderkerk, R. P., Breugelmans, E., & Bijmolt, T. H. A. (2024). Decision support system development for store flyer space allocation: Leveraging own- and cross-category sales effects. International Journal of Research in Marketing. Advance online publication. https://doi.org/10.1016/j.ijresmar.2024.07.002
  • Tutam, M., & de Koster, R. (2024). To Walk or Not to Walk? Designing Intelligent Order Picking Warehouses with Collaborative Robots. Transportation Research, Part E: Logistics and Transportation Review, 190, Article 103696. https://doi.org/10.1016/j.tre.2024.103696
  • Tsekouras, D., Li, T., & Frick, T. (2024). Don’t Take it Personally: An Empirical Investigation of Consumer Responses to Explicit Targeting. Journal of the Association for Information Systems, 25(3), 687-720. Article 4. https://doi.org/10.17705/1jais.00848
  • Tsekouras, D., Gutt, D., & Heimbach, I. (2024). The Robo Bias in Conversational Reviews: How the Solicitation Medium Anthropomorphism affects Product Rating Valence and Review Helpfulness. Journal of the Academy of Marketing Science, 52(6), 1651-1672. https://doi.org/10.1007/s11747-024-01027-8
  • Tonellato, M., Tasselli, S., Conaldi, G., Lerner, J., & Lomi, A. (2024). A Microstructural Approach to Self-Organizing: The Emergence of Attention Networks. Organization Science, 35(2), 496-524. https://doi.org/10.1287/orsc.2023.1674
  • Toh, P. K., & Pyun, E. (2024). Risky business: How standardization as coordination tool in ecosystems impacts firm-level uncertainty. Strategic Management Journal, 45(4), 649-679. https://doi.org/10.1002/smj.3562
  • Tarakci, M., Sting, F. J., Recker, J., & Kane, G. C. (2024). Three Questions to Ask About Your Digital Strategy. MIT Sloan Management Review. https://sloanreview.mit.edu/article/three-questions-to-ask-about-your-digital-strategy/
  • Szatmari, B., Deichmann, D., & van den Ende, J. (2024). The increasing value of status in low-performing organizations: Evidence from the video game industry. Strategic Organization. Advance online publication. https://doi.org/10.1177/14761270241271021
  • Suurmond, R., Wynstra, F., Vermeij, A., & Haag, E. J. (2024). Text mining and network analytics for literature reviews: Exploring the landscape of purchasing and supply management research. Journal of Purchasing and Supply Management, 301(1), Article 100892. https://doi.org/10.1016/j.pursup.2023.100892
  • Sülz, S., Fügener, A., Becker-Peth, M., & Roth, B. (2024). The potential of patient‑based nurse staffing – a queuing theory application in the neonatal intensive care setting. Health Care Management Science, 27(2), 239-253. https://doi.org/10.1007/s10729-024-09665-8
  • Sting, F. J., Tarakci, M., & Recker, J. (2024). Performance Implications of Digital Disruption in Strategic Competition. MIS Quarterly, 48(3), 1263-1278. https://doi.org/10.25300/MISQ/2024/17999
  • Shen, Y., Zou, B., de Koster, R., & Cheng, E. (2024). Performance estimation and operating policies in a truck-based autonomous mobile robot delivery system. International Journal of Production Research, 62(24), 8835-8857. https://doi.org/10.1080/00207543.2024.2351959
  • Sass, S., Mitsos, A., Bongartz, D., Bell, I. H., Nikolov, N. I., & Tsoukalas, A. (2024). A branch-and-bound algorithm with growing datasets for large-scale parameter estimation. European Journal of Operational Research, 316(1), 36-45. https://doi.org/10.1016/j.ejor.2024.02.020
  • Sancino, A., & Tasselli, S. (2024). Public service management during the Covid-19 lockdown: a qualitative study. Public Management Review, 26(11), 3227-3245. Advance online publication. https://doi.org/10.1080/14719037.2024.2318336
  • Rietdijk, B., Dittrich, K., & de Man, AP. (2024). Moving forward without resolution: Managing competing logics through a temporary agreement. Industrial Marketing Management, 123, 147-161. https://doi.org/10.1016/j.indmarman.2024.10.003
  • Rey-Blanco, D., Zofío, J. L., & González-Arias, J. (2024). Improving hedonic housing price models by integrating optimal accessibility indices into regression and random forest analyses. Expert Systems with Applications, 235, Article 121059. https://doi.org/10.1016/j.eswa.2023.121059
  • Raj, G., Roy, D., de Koster, R., & Bansal, V. (2024). Stochastic modeling of integrated order fulfillment processes with delivery time promise: Order picking, batching, and last-mile delivery. European Journal of Operational Research, 316(3), 1114-1128. https://doi.org/10.1016/j.ejor.2024.03.003
  • Quinn, M., de Matos, M. G., & Peukert, C. (2024). The Welfare Effects of Mobile Internet Access: Evidence from Roam-Like-at-Home. The Economic Journal, 134(659), 1228–1246. https://doi.org/10.1093/ej/uead101
  • Quilty, L. C., Tempelaar, W., TAY Cohort Study Team, Andrade, B. F., Kidd, S. A., Lunsky, Y., Chen, S., Wang, W., Wong, J. K. Y., Lau, C., Sedrak, A. B., Kelly, R., Sivakumar, H., Jani, M., Ameis, S. H., Cleverley, K., Goldstein, B. I., Felsky, D., Dickie, E. W., ... Voineskos, A. N. (2024). Cognition and Educational Achievement in the Toronto Adolescent and Youth Cohort Study: Rationale, Methods, and Early Data. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 265-274. https://doi.org/10.1016/j.bpsc.2023.10.012
  • Qin, Z., Yang, P., Gong, Y., & de Koster, R. (2024). Performance Analysis of Multi-Tote Storage and Retrieval Autonomous Mobile Robot Systems. Transportation Science, 58(5), 1033-1055. https://doi.org/10.1287/trsc.2023.0397
  • Poyraz, D. D., & Azizoğlu, M. (2024). An airport gate reassignment problem with gate closures. Journal of Air Transport Management, 115, Article 102529. https://doi.org/10.1016/j.jairtraman.2023.102529
  • Pastor, J. T., Zofío, J. L., Aparicio, J., & Alcaraz, J. (2024). The flexible reverse approach for decomposing economic inefficiency: With an application to Taiwanese banks. Economic Modelling, 139, Article 106804. https://doi.org/10.1016/j.econmod.2024.106804
  • Pastor, J. T., Zofío, J. L., Aparicio, J., & Borrás, F. (2024). The standard reverse approach for decomposing economic inefficiency. Journal of the Operational Research Society, 75(4), 647-659. https://doi.org/10.1080/01605682.2023.2198556
  • Pasparakis, A., de Vries, J., de Koster, R., & Roy, D. (2024). In the driver’s seat: the role of transformational leadership in safe and productive truck cargo transport. Flexible Services and Manufacturing Journal. Advance online publication. https://doi.org/10.1007/s10696-024-09539-9
  • Nguyen, L. T., & Zuidwijk, R. (2024). Sustainable supply chain governance: A literature review. Business Ethics, the Environment and Responsibility. Advance online publication. https://doi.org/10.1111/beer.12668
  • Müller, H. S., Becker-Peth, M., & Kuntz, L. (2024). Webcam technology on neonatal wards—examining the objective and subjective workload of nurses: a combined observational and survey study. BMC Nursing, 23(1), Article 449. https://doi.org/10.1186/s12912-024-02107-4
  • Moghaddaszadeh, H., Ranjbar, M., & Jamili, N. (2024). Minimizing the Expected Renewable Resource Costs in a Project with Stochastic Resource Availability. Asia-Pacific Journal of Operational Research, 41(1), Article 2350008. https://doi.org/10.1142/s0217595923500082
  • Malik, S., Rathee, C., Alexy, O., & Wang, T. (2024). Kingdom or fandom? YouTube and the changing role of gatekeeping in digital cultural markets. Strategic Management Journal. Advance online publication. https://doi.org/10.1002/smj.3678
  • Madio, L., & Quinn, M. (2024). Content moderation and advertising in social media platforms. Journal of Economics and Management Strategy. Advance online publication. https://doi.org/10.1111/jems.12602
  • Loske, D., Klumpp, M., De Vries, J., Bührmann, A. D., Giese, J., & Lübke, J. (2024). The Impact of Writing Direction on Order-Picking Performance: Evidence on Diversity and Efficiency in Operations Management. Production and Operations Management. https://doi.org/10.1177/10591478241248750
  • Liao, Z., Zhang, J. H., Wang, N., Bottom, W. P., Deichmann, D., & Tang, P. M. (2024). The gendered liability of venture novelty. Academy of Management Journal, 67(2), 299-330. https://doi.org/10.5465/amj.2021.1425
  • Lévy-Garboua, L., Gazel, M., Berlin, N., Dul, J., & Lubart, T. (2024). Creative cognition as a bandit problem. Learning and Individual Differences, 111, Article 102438. https://doi.org/10.1016/j.lindif.2024.102438
  • Leroy, H., Claeys, J., Benischke, M., & Stam, D. (2024). Developing Purpose-Driven Leaders. Cutter business technology journal, 37(8), 8-15. https://www.cutter.com/article/developing-purpose-driven-leaders
  • Kauppi, K., Brandon–Jones, A., van Raaij, E., & Matinheikki, J. (2024). “If only we'd known”: Theory of supply failure under two-sided information asymmetry. Journal of Supply Chain Management, 60(1), 32-52. https://doi.org/10.1111/jscm.12312
  • Karels, V. C. G., Rei, W., Veelenturf, L. P., & Van Woensel, T. (2024). A vehicle routing problem with multiple service agreements. European Journal of Operational Research, 313(1), 129-145. https://doi.org/10.1016/j.ejor.2023.07.029
  • Kahlen, M., Schroer, K., Ketter, W., & Gupta, A. (2024). Smart Markets for Real-Time Allocation of Multiproduct Resources: The Case of Shared Electric Vehicles. Information Systems Research, 35(2), 871-889. https://doi.org/10.1287/isre.2022.0204
  • Jamili, N., van den Berg, P. L., & de Koster, R. (2024). The impact of resource sharing on the design of multi-client warehouses. IISE Transactions. Advance online publication. https://doi.org/10.1080/24725854.2024.2322097
  • Huang, S., Cheng, J., & Zheng, W. (2024). The impacts of environmental benefit concern of enterprises on competitive supply chain economic and environmental benefits. Applied Energy, 374, Article 124016. https://doi.org/10.1016/j.apenergy.2024.124016
  • Guillen, M. D., Aparicio, J., Zofío, J. L., & España, V. J. (2024). Improving the predictive accuracy of production frontier models for efficiency measurement using machine learning: The LSB-MAFS method. Computers and Operations Research, 171, Article 106793. https://doi.org/10.1016/j.cor.2024.106793
  • Grillo, F., Wiegmann, P. M., de Vries, H. J., Bekkers, R., Tasselli, S., Yousefi, A., & van de Kaa, G. (Accepted/In press). Standardization: Research Trends, Current Debates, and Interdisciplinarity. Academy of Management Annals.
  • Fewer, T. J., & Tarakci, M. (2024). CEO Political Partisanship and Corporate Misconduct. Academy of Management Journal. Advance online publication. https://doi.org/10.5465/amj.2022.0909
  • Essel, H. B., Vlachopoulos, D., Essuman, A. B., & Amankwa, J. O. (2024). ChatGPT effects on cognitive skills of undergraduate students: Receiving instant responses from AI-based conversational large language models (LLMs). Computers and Education: Artificial Intelligence, 6, Article 100198. https://doi.org/10.1016/j.caeai.2023.100198
  • Essel, H. B., Vlachopoulos, D., Nunoo-Mensah, H., & Amankwa, J. O. (2024). Exploring the impact of VoiceBots on multimedia programming education among Ghanaian university students. British Journal of Educational Technology. Advance online publication. https://doi.org/10.1111/bjet.13504
  • Dupin, L., Wezel, F. C., & Deichmann, D. (2024). What French bakeries get right about strategy. Harvard Business Review. https://hbr.org/2024/03/what-french-bakeries-get-right-about-strategy
  • Dul, J. (2024). A different causal perspective with Necessary Condition Analysis. Journal of Business Research, 177, Article 114618. https://doi.org/10.1016/j.jbusres.2024.114618
  • Dul, J., van Raaij, E., & Caputo, A. (2024). Advancing scientific inquiry through data reuse: Necessary condition analysis with archival data. Strategic Change, 33(1), 35-40. https://doi.org/10.1002/jsc.2562
  • Dul, J. (2024). How to sample in necessary condition analysis (NCA). European Journal of International Management, 23(1), 1-12. Advance online publication. https://doi.org/10.1504/EJIM.2024.138446
  • Dokeroglu, T., Kucukyilmaz, T., & Talbi, E. G. (2024). Hyper-heuristics: A survey and taxonomy. Computers and Industrial Engineering, 187, Article 109815. https://doi.org/10.1016/j.cie.2023.109815
  • Dickie, E. W., Ameis, S. H., TAY Cohort Study Team, Boileau, I., Diaconescu, A. O., Felsky, D., Goldstein, B. I., Gonçalves, V., Griffiths, J. D., Haltigan, J. D., Husain, M. O., Rubin-Kahana, D. S., Iftikhar, M., Jani, M., Lai, M.-C., Lin, H.-Y., MacIntosh, B. J., Wheeler, A. L., Vasdev, N., ... Voineskos, A. N. (2024). Neuroimaging and Biosample Collection in the Toronto Adolescent and Youth Cohort Study: Rationale, Methods, and Early Data. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 275-284. https://doi.org/10.1016/j.bpsc.2023.10.013
  • de Vries, J., & Roy, D. (2024). Cut the scrap? the impact of truck age on driver retention, driving safety, and driving productivity. Flexible Services and Manufacturing Journal. https://doi.org/10.1007/s10696-024-09569-3
  • De Lombaert, T., Braekers, K., de Koster, R., & Ramaekers, K. (2024). Is it good to have a choice? The value of participatory order assignments in warehousing. International Journal of Operations and Production Management. Advance online publication. https://doi.org/10.1108/IJOPM-11-2023-0882
  • Deichmann, D., Cattani, G., & Ferriani, S. (2024). Recognizing, evaluating, and selecting new ideas: The problematic journey of novelty. Innovation: Organization & Management, 26(3), 349-358. https://doi.org/10.1080/14479338.2024.2359383
  • Cleverley, K., Foussias, G., TAY Cohort Study Team, Ameis, S. H., Courtney, D. B., Goldstein, B. I., Hawke, L. D., Kozloff, N., Quilty, L. C., Rotenberg, M., Wheeler, A. L., Andrade, B. F., Aitken, M., Mahleka, D., Jani, M., Frayne, M., Wong, J. K. Y., Kelly, R., Dickie, E. W., ... Voineskos, A. N. (2024). The Toronto Adolescent and Youth Cohort Study: Study Design and Early Data Related to Psychosis Spectrum Symptoms, Functioning, and Suicidality. Biological Psychiatry: Cognitive Neuroscience and Neuroimaging, 9(3), 253-264. https://doi.org/10.1016/j.bpsc.2023.10.011
  • Chen, Z., Zou, B., Gong, Y., Xu, X., & de Koster, R. (Accepted/In press). Assigning parcel destinations to drop-off points in a congested robotic sorting system. Naval Research Logistics (NRL). https://doi.org/10.1002/nav.22220
  • Chen, R., de Koster, R., Yu, Y., Guo, X., & Yu, H. (2024). Blockage-Free Storage Assignment and Storage/Retrieval Scheduling in Autonomous Vehicle Storage and Retrieval Systems. Naval Research Logistics, 71(4), 575-594. https://doi.org/10.1002/nav.22166
  • Chen, F., van Dalen, J., & Wynstra, F. (2024). The grey side of procurement: Measuring the prevalence of questionable purchasing practices. Journal of Purchasing and Supply Management, 30(3), Article 100922. https://doi.org/10.1016/j.pursup.2024.100922
  • Candogan, S. T., Cornelius, P. B., Gokpinar, B., Körpeoglu, E., & Tang, C. S. (2024). Product Development in Crowdfunding: Theoretical and Empirical Analysis. Manufacturing and Service Operations Management, 26(2), 701-721. https://doi.org/10.1287/msom.2022.0344
  • Boysen, N., & de Koster, R. (Accepted/In press). 50 years of warehousing research—An operations research perspective. European Journal of Operational Research, 320(3), 449-464. https://doi.org/10.1016/j.ejor.2024.03.026
  • Barbosa, S., Sáiz, P., & Zofío, J. L. (2024). The emergence and historical evolution of innovation networks: On the factors promoting and hampering patent collaboration in technological lagging economies. Research Policy, 53(5), Article 104990. https://doi.org/10.1016/j.respol.2024.104990
  • Balocco, F., Lu, Y., Li, T., & Gupta, A. (Accepted/In press). Lemon Ads: Adverse Selection in Multi-Channel Display Advertising Markets. Management Science. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4971366
  • Balk, B. M. (2024). GDP, GDI, and Trading Gains: An Alternative View. Review of income and wealth. Advance online publication. https://doi.org/10.1111/roiw.12694
  • Arslan, A., Agatz, N., & Srour, F. J. (2024). Model formulations for pickup and delivery problems in designated driver services. Computers and Operations Research, 164, Article 106547. https://doi.org/10.1016/j.cor.2024.106547
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  • Hanisch, M., Goldsby, C., Fabian, N. E., & Oehmichen, J. (2023). Digital governance: A conceptual framework and research agenda. Journal of Business Research, 162, Article 113777. https://doi.org/10.1016/j.jbusres.2023.113777
  • Greaves, R., & Vlachopoulos, D. (2023). The Use of Gamification as a Vehicle for Pedagogic Sharing and Teachers’ Professional Development. RIED-Revista Iberoamericana de Educacion a Distancia, 26(1), 245-264. https://doi.org/10.5944/ried.26.1.34026
  • Gorman, M. F., Clarke, J.-P., de Koster, R., Hewitt, M., Roy, D., & Zhang, M. (2023). Emerging practices and research issues for big data analytics in freight transportation. Maritime Economics and Logistics, 25(1), 28-60. https://doi.org/10.1057/s41278-023-00255-z
  • Gong, J., Kampadellis, G., Kong, Q., & Spijker, W. (2023). Factors determining non-attendance in breast cancer screening among women in the Netherlands: a national study. Health Promotion International, 38(3), Article daac009. https://doi.org/10.1093/heapro/daac009
  • Goldsby, C., & Hanisch, M. (2023). Agency in the algorithmic age: The mechanisms and structures of blockchain-based organizing. Journal of Business Research, 168, Article 114195. https://doi.org/10.1016/j.jbusres.2023.114195
  • Goby, N., Brandt, T., & Neumann, D. (2023). Deep reinforcement learning with combinatorial actions spaces: An application to prescriptive maintenance. Computers and Industrial Engineering, 179, Article 109165. https://doi.org/10.1016/j.cie.2023.109165
  • Ghiassi-Farrokhfal, Y., Crisostomo Pereira Belo, R., Hesamzadeh, M. R., & Bunn, D. (2023). Optimal Electricity Imbalance Pricing for the Emerging Penetration of Renewable and Low-Cost Generators. Manufacturing and Service Operations Management, 25(5), 1966-1983. https://doi.org/10.1287/msom.2021.0555
  • Gharehgozli, A., Roy, D., Saini, S., & van Ommeren, J.-K. (2023). Loading and unloading trains at the landside of container terminals. Maritime Economics and Logistics, 25(3), 549-575. https://doi.org/10.1057/s41278-022-00219-9
  • Gaukler, G. M., Zuidwijk, R. A., & Ketzenberg, M. E. (2023). The value of time and temperature history information for the distribution of perishables. European Journal of Operational Research, 310(2), 627-639. https://doi.org/10.1016/j.ejor.2023.03.006
  • Frick, T., Crisostomo Pereira Belo, R., & Telang, R. (2023). Incentive Misalignments in Programmatic Advertising: Evidence from a Randomized Field Experiment. Management Science, 69(3), 1665-1686. https://doi.org/10.1287/mnsc.2022.4438
  • Esmat, A., Ghiassi-Farrokhfal, Y., Gunkel, P. A., & Bergaentzlé, C.-M. (2023). A decision support system for green and economical individual heating resource planning. Applied Energy, 347(121442), Article 121442. https://doi.org/10.1016/j.apenergy.2023.121442
  • Ertug, G., Brennecke, J., & Tasselli, S. (2023). THEORIZING ABOUT THE IMPLICATIONS OF MULTIPLEXITY: AN INTEGRATIVE TYPOLOGY. Academy of Management Annals, 17(2), 626-654. https://doi.org/10.5465/annals.2021.0193
  • Eldering, C. J. J., van den Ende, J., & Hulsink, W. (2023). Why entrepreneur sourcing matters: the effects of entrepreneur sourcing on alternative types of business incubation performance. R and D Management, 53(3), 481-502. https://doi.org/10.1111/radm.12588
  • Dul, J., Hauff, S., & Bouncken, R. B. (2023). Necessary condition analysis (NCA): review of research topics and guidelines for good practice. Review of Managerial Science, 17(2), 683-714. https://doi.org/10.1007/s11846-023-00628-x
  • Dragoni, L., Leroy, H., Peng, A., & Stam, D. (2023). Welcoming Fireside Chats to the Field of Leadership. Journal of Leadership and Organizational Studies, 30(2), 133-136. https://doi.org/10.1177/15480518231157122
  • Dohmen, P., van Ineveld, M., Markus, A., van der Hagen, L., & van de Klundert, J. (2023). Does competition improve hospital performance: a DEA based evaluation from the Netherlands. European Journal of Health Economics, 24(6), 999-1017. https://doi.org/10.1007/s10198-022-01529-8
  • de Vries, H. (2023). Help landbouw op basis van wensen. Nederlands Dagblad.
  • De Lombaert, T., Braekers, K., De Koster, R., & Ramaekers, K. (2023). In pursuit of humanised order picking planning: methodological review, literature classification and input from practice. International Journal of Production Research, 61(10), 3300-3330. https://doi.org/10.1080/00207543.2022.2079437
  • Dekker, I., Schippers, M., & Van Schooten, E. (2023). Reflective Goal-setting Improves Academic Performance in Teacher and Business Education: A Large-scale Field Experiment. Journal of Research on Educational Effectiveness, 17(3), 561-589. https://doi.org/10.1080/19345747.2023.2231440
  • Deichmann, D., & Baer, M. (2023). A recipe for success? Sustaining creativity among first-time creative producers. Journal of Applied Psychology, 108(1), 100-113. https://doi.org/10.1037/apl0001019
  • Deichmann, D., & Baer, M. (2023). Mix creativity with the right mindset to serve up innovation. MIT Sloan Management Review. https://sloanreview.mit.edu/article/mix-creativity-with-the-right-mindset-to-serve-up-innovation/
  • DeHoratius, N., Musalem, A., & Rooderkerk, R. (2023). Why Retailers Fail to Adopt Advanced Data Analytics. Harvard Business Review (digital).
  • Dawande, M., Mehta, S., & Mu, L. (2023). Robin Hood to the Rescue: Sustainable Revenue-Allocation Schemes for Data Cooperatives. Production and Operations Management, 32(8), 2560-2577. https://doi.org/10.1111/poms.13995
  • Correia Duarte, P. J., Schmidt, M., Huisman, D., & Veelenturf, L. (2023). Fewer Trains for Better Timetables: The Price of Fixed Line Frequencies in the Passenger-Oriented Timetabling Problem. OpenAccess Series in Informatics, 115, 1-18. Article 8. https://doi.org/10.4230/OASIcs.ATMOS.2023.8
  • Chen, F., & Wynstra, F. (2023). Hoe (on)ethisch is de inkoper? Deal!, 14-17.
  • Chen, W., de Koster, R., & Gong, Y. (2023). Warehouses without aisles: Layout design of a multi-deep rack climbing robotic system. Transportation Research, Part E: Logistics and Transportation Review, 179(103281), Article 103281. https://doi.org/10.1016/j.tre.2023.103281
  • Böttcher, L., Asikis, T., & Fragkos, I. (2023). Control of Dual-Sourcing Inventory Systems Using Recurrent Neural Networks. INFORMS Journal on Computing, 35(6), 1308-1328. https://doi.org/10.1287/ijoc.2022.0136
  • Bokrantz, J., & Dul, J. (2023). Building and testing necessity theories in supply chain management. Journal of Supply Chain Management, 59(1), 48-65. https://doi.org/10.1111/jscm.12287
  • Bhoopalam, A. K., Agatz, N., & Zuidwijk, R. (2023). Platoon Optimization Based on Truck Pairs. INFORMS Journal on Computing, 1-19. https://doi.org/10.1287/ijoc.2020.0302
  • Bhoopalam, A. K., van den Berg, R., Agatz, N., & Chorus, C. G. (2023). The long road to automated trucking: Insights from driver focus groups. Transportation Research Part C: Emerging Technologies, 156, Article 104351. https://doi.org/10.1016/j.trc.2023.104351
  • Barbero, J., & Zofío, J. L. (2023). The measurement of profit, profitability, cost and revenue efficiency through data envelopment analysis: A comparison of models using BenchmarkingEconomicEfficiency.jl. Socio-Economic Planning Sciences, 89, Article 101656. https://doi.org/10.1016/j.seps.2023.101656
  • Bar, D., Feuerriegel, S., Li, T., & Weinmann, M. (2023). Message framing to promote solar panels. Nature Communications, 14(14), Article 7187. https://doi.org/10.1038/s41467-023-42904-0
  • Bakker, M. K., groep, Kanning, J. P., Abraham, G., Martinsen, A. E., Winsvold, B. S., Zwart, J. A., Bourcier, R., Sawada, T., Koido, M., Kamatani, Y., Morel, S., Amouyel, P., Debette, S., Bijlenga, P., Berrandou, T., Ganesh, S. K., Bouatia-Naji, N., Jones, G., ... Kristoffersen, E. S. (2023). Genetic Risk Score for Intracranial Aneurysms: Prediction of Subarachnoid Hemorrhage and Role in Clinical Heterogeneity. Stroke, 54(3), 810-818. https://doi.org/10.1161/STROKEAHA.122.040715
  • Azadeh, K., Roy, D., de Koster, R., & Ghorashi Khalilabadi, M. (2023). Zoning Strategies for Human-Robot Collaborative Picking. Decision Sciences. https://doi.org/10.1111/deci.12620
  • Arani, H. V., Pourakbar, M., Laan, E. V. D., & de Koster, R. (2023). How to charge in servicizing: Per period or per use? European Journal of Operational Research, 304(3), 981-996. https://doi.org/10.1016/j.ejor.2022.05.002, https://doi.org/10.1016/j.ejor.2022.05.002
  • Aparicio, J., Zofío, J. L., & Pastor, J. T. (2023). Decomposing Economic Efficiency into Technical and Allocative Components: An Essential Property. Journal of Optimization Theory and Applications, 197(1), 98-129. https://doi.org/10.1007/s10957-023-02188-2
  • Aparicio, J., & Zofío, J. L. (2023). Decomposing profit change: Konüs, Bennet and Luenberger indicators. Socio-Economic Planning Sciences, 87, Article 101573. https://doi.org/10.1016/j.seps.2023.101573
  • Allers, S., Eijkenaar, F., van Raaij, E. M., & Schut, F. T. (2023). The long and winding road towards payment for healthcare innovation with high societal value but limited commercial value: A comparative case study of devices and health information technologies. Technology in Society, 75, Article 102405. https://doi.org/10.1016/j.techsoc.2023.102405
  • Allard-Poesi, F., & Dul, J. (2023). A method for unraveling the complexity of single disaster cases: Lessons for “normal” functioning. European Management Review. https://doi.org/10.1111/emre.12622
  • Ahadi, R., Ketter, W., Collins, J., & Daina, N. (2023). Cooperative Learning for Smart Charging of Shared Autonomous Vehicle Fleets. Transportation Science, 57(3), 613-630. https://doi.org/10.1287/trsc.2022.1187
  • Abdelwahed, A., van den Berg, P. L., Brandt, T., & Ketter, W. (2023). Balancing convenience and sustainability in public transport through dynamic transit bus networks. Transportation Research Part C: Emerging Technologies, 151, Article 104100. https://doi.org/10.1016/j.trc.2023.104100
  • Dupont, C., Kuryatnikova, O., Ghiassi-Farrokhfal, Y., & Bunn, D. (2023). Environmental Impact of Load Shifting Agent. Abstract from The Global Energy Transition Toward Decarbonization:
    , Milan, Italy. https://www.aiee.it/iaee_2023/wp-content/uploads/2023/06/019Dupont_abstract.pdf
  • Movarrei, R., Kauppi, K., Brandon–Jones, A., Matinheikki, J., & van Raaij, E. (2023). Who dunnit? – buyer, supplier, and arbitrator perspectives to attributing supplier failure under different historical performance patterns. Paper presented at 32nd IPSERA conference, Barcelona, Spain.
  • Laitenberger, U., Viete, S., Slivko, O., Kummer, M., Borchert, K., & Hirth, M. (2023). Unemployment and online labor: Evidence from microtasking. 771-802. https://doi.org/10.25300/MISQ/2022/17347
  • Kauppi, K., Movarrei, R., Brandon–Jones, A., Matinheikki, J., & van Raaij, E. (2023). The effect of supplier’s perceived loss/gain from failure on buyer attributions of blame. Paper presented at Logistics during Global Crises, Helsinki, Finland.
Research

TOM faculty members are very active in doing research in collaboration with innovative companies and publish results in academic and business journals to inspire both academics and practitioners.

Business Information Management (BIM) explores the use and impact of information ‒ and information systems ‒ as a strategic asset for customers, firms, supply chains, business networks, and markets. It investigates the opportunities presented by new information technologies such as mobile platforms, cloud computing, business analytics and social media. At Rotterdam School of Management, Erasmus University (RSM), BIM is part of the teaching and research activities in the Technology and Operations Management department.

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Innovation Management (IM) involves all the actions needed to generate innovative ideas and turn them into attractive new products, services, and business models. Today’s business credo mandates more innovations, and those innovations become substantially more complex, multi-dimensional and risky. At RSM we study the latest developments in innovation and we investigate how to manage them successfully in practice by linking the latest management theories to business practice.

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Logistics and Supply Chain Management (SCM) focuses on the effective and efficient management of the products and services lifecycle. Successful SCM is imperative for any competitive business. Our research and teaching is targeted at transportation, sourcing strategies, facility logistics, optimisation, inter-firm relationship management, behavioural operations, and sustainability.

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Faculty

TOM faculty members are internationally oriented and with a diverse background ranging from applied mathematics, engineering, and computer science, to economics and business administration. We are team players that collaborate with top research groups around the world with the purpose of being a force for positive change.

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Events

Connect with our global community of academics

Connect with our global community of academics, students, alumni, business professionals and corporate partners, at one of our events. You can learn more about research on Logistics & Information Systems by attending the Erasmus Research Institute of Management seminars.

You can find them here

You can learn more about RSM’s programmes, network with creative leaders and thinkers, and boost your career during information sessions, workshops, webinars and masterclasses. Click here to find an overview of what  RSM events are coming up

Awards

Professor Jo van Nunen Award

This annual award is to recognise and honour the outstanding quality of the Master thesis.

Prof.Dr.Ir. Jo van Nunen (1945-2010) was Professor of Operations Research and Information Systems and is considered one of the founding fathers of Rotterdam School of management, Erasmus University. He was well known for his energy and enthusiasm for bridging management science and management practice. He inspired many generations of students, faculty, alumni, managers, and entrepreneurs.

The winner of the award is selected by an academic committee consisting of the academic directors and thesis coordinators of the three master programmes and the members assess the theoretical contribution, methodological rigor, and managerial impact.

SCM: Valérie Dop - Weather or Not: A Predictive Modeling Approach to Investigate the Impact of Weather and Air Quality on Cloud Kitchen Demand.

SCM: Mels Arnoldy - Material logistics infrastructure in a circular hospital.

BIM: David Lensen - What is my data worth? The development of a conceptual model for determining pricing of data.

 IM: Daniel Sieczkowski – Diffusion of healthcare innovations during crisis - A multiple-case study of general practitioners during the Covid-19 pandemic 

SCM: Niels van den Berg - Improving the container stacking strategy using dwell time predictions at Rotterdam Shortsea Terminals BV.

BIM: Martijn Linssen  - The Role of Firms’ Data Maturity on Business Agility - An Explanatory Sequential Mixed Method Design.

IM: Petra Šašić – Increasing idea endorsement through transparency in the creative process 

SCM: Julia Scharmann - Optimizing the cold chain of Picnic Technologies for multi-temperature e-grocery transport.

BIM: Dennis van der Lee - The effect of student response systems on learning performance and student motivation in secondary schools: A field experiment.

IM: Corinna Schmitt - Feeling Uncreative? Try it at a Different Time - An Examination of Time-of Day Effects on Creative Thinking 

SCM: Didi Kool - The design of product return policies: an optimal balance between customer value and product return rate
BIM: Jarón Rijven - The Role of Advertisement Design and Consumers’ Prosocial Motivation in Green Advertising
IM: Merel Schaap - The fight against AMR: A comparison between the innovation performance of public-private and private-private partnerships

SCM: Lisanne Kempen – Optimizing the pallet flows of Danone Benelux
BIM: Sandra Slotboom – The Influence of Chatbot Conversational Capability on Socially Desirable Responding and Survey Response Rate
IM: Rose Admiraal – Redefining the role of the leader: Understanding how the role of the external leader is redefined during a transmission to self-managing teams 

SCM: Markus Lorenz Hahn - Controlling Uncertainty: Optimizing Capacity Management in an Intensive Care Unit
BIM: Thijmen Calis - Multi-homing sellers and loyal buyers on darknet markets
IM: Nicolas Illg - Capturing the Valuation Impact of Investment Delays in Innovation Projects: A Real Options Approach

Business Information Management

The winners of the thesis awards are Christian Sitepu with his thesis entitled "A blockchain based ecosystem Blueprint for International Trade" and Dirk de Raaff with his thesis entitled "The effect of personalized referral policies: A randomised field experience".

Management of Innovation

The winner of the thesis award is Violetta Rodopoulou. Her thesis entitled "Innovation and Technical Efficiency of Crowdsourcing Ideas: A Multimethod Study of the My Starbucks Idea Platform" is about a very important and novel research topic: the difficulty of evaluating and selecting new ideas. In her thesis, Violetta introduces and tests the concept of"idea efficiency" - how much input is necessary to implement a particular idea and what is the expected output once an idea is implemented? 

Supply Chain Management

The winner is Christian Kaps for his thesis “Towards better warehouse efficiency distinction through cross-efficiency measurement“. The thesis presents several new DEA cross-efficiency measures that can be used for benchmarking and comparing decision making units.

Business Information Management

The winner of the thesis award is Lizan Bakker. Her thesis deals with the use of personalized product recommendations in the context of e-mail marketing; a novel and relevant topic from an academic and managerial perspective.

Management of Innovation

The winner of the thesis award is Emma Schootstra. Her novel thesis investigated the effect of mindfulness on creativity. Emma meticulously designed an experiment that delivered findings that can be readily applicable to many organisations particularly because mindfulness interventions are quite easily carried out.

Supply Chain Management

The winner of the thesis award is Pascal Kolb, with his thesis: "Tackling Demand Fluctuations in Supply Chains with Lean Management"

Business Information Management

The winner of the thesis award is Linda Weekers with the thesis: "The Effect of Product Benefits, Persuasion Cues and Image Color on Ad Effectiveness in a Social Network Environment", coached by Dimitris Tsekouras.

Management of Innovation

The winner of the thesis award is Joost H. van Houten with the thesis: "When Resource Constraints lead to Innovation Success", coached by Murat Tarakci.

Supply Chain Management

The winner of the thesis award is Esmee Hoondert with the thesis: "Same-Day Delivery at Coolblue" coached by Niels Agatz.

Business Information Management

The winner of the thesis award is Caroline Masart with the thesis: "Rethinking privacy in the Era of Big Data - The Impact of Corporate Privacy Strategies on Customer Behaviour in the Fianancial Services Industry".

Management of Innovation

The winner of the thesis award is Pieter Nijs with the thesis: "The Mutual Impact of Standards and Stakeholders in Sports Business - a longitudinal Case Study of Formula I Motor Racing as a Multi-sided Platform".

Supply Chain Management

The winner of the thesis award is Christoph Klein with the thesis: "Digital Colour Communication in the Textile Supply Chain - a Standards Batttle".

Affiliated centers

These research entities at Rotterdam School of Management, Erasmus University (RSM) study the intersection of business and public policy, international affairs, markets and policy. RSM faculty members excel at solving critical business issues and defining best practices across a range of industries that will transform the world of business.

 

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